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Shipping & Returns

SHIPPING

Shipping costs

The Netherlands

Free shipping in the Netherlands

1-2 working days for delivery

Europa I

Belgium, Denmark, Germany, France, Italia, Luxemburg, Austria, Spain and Sweden

1) Fixed shipping without track & trace is E 9

2)Fixed shipping with track & trace is E 10,20 

3)Free shipping when order value is > E 250,-

3-5 days for delivery

Europa II

Bulgaria, Cyprus, Estonia, Finland, Greece, Hungary, Ireland, Croatia, Latvia, Lithuania, Malta, Norway, Poland, Portugal, Romania, Slovenia, Slovakia, Czech Republic and Switserland

1) Fixed shipping without track & trace is E 9

2)Fixed shipping with track & trace is E 10,20 

3)Free shipping when order value is > E 250,-

4-6 days for delivery

United Kingdom

1) Fixed shipping without track & trace is E 11

2)Fixed shipping with track & trace is E 12,20 

4-6 day working days for delivery

USA

1) Fixed shipping without track & trace is E 18

2)Fixed shipping with track & trace is E 20 

7-10 working days for delivery

AUSTRALIA

1) Fixed shipping without track & trace is E 19

2)Fixed shipping with track & trace is E 21

7-10 working days for delivery

Return & Exchange Policy

You can return your order within 14 days, counting from the day you receive your order.

 

Returned items must be in their original condition including their tags and must be unwashed, unworn, and unaltered in any way.

 

To return items, please follow these steps:

- Place the item(s) you would like to return back in the box you received them in or any other solid carton box

- Email us at the emailaddress stated below what you are sending back and your reason

- Close the box securely, using sufficient tape

- Take the box to your local post office and send it to:

Undercharments

Return department

Veemkade 1166

1019 BZ Amsterdam

The Netherlands

Please note: shipping costs or import duties for a return shipment are not covered or reimbursed by Undercharments. For returns from the UK, please attach the commercial invoice that you receive at your order send by email. If you return with a carrier of your choice, please ship the return with duties paid.

 

Reimbursement

You will receive a refund after we have received the goods according to the above steps. Your refund will be credited to the orginal purchaser's payment method, within 5-10 days after we have received your package. Unfortunately, it is not possible to exchange items.

We kindly advise you to return your parcel using a track and trace code. If parcels get lost during transport without having a track and trace code, Undercharments is not responsible for reimbursement.

 

If you have any questions or need help, please send us an email to info@undercharments.com or call us, we are always available to help.

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